Complaints

Complaints

The College of Licensed Practical Nurses of Prince Edward Island (CLPNPEI) is the regulatory body for Licensed Practical Nurses in Prince Edward Island. The mandate of the Council is to protect the health, safety and welfare of the public through fair, consistent and effective nursing regulation. The CLPNPEI fulfills this mandate by:

  • setting requirements for entry into the profession
  • registering Graduate Practical Nurses and Licensed Practical Nurses
  • developing and enforcing standards of practice and conduct, and
  • intervening when a registrant’s practice or behaviour is unacceptable.

How to File a Complaint

Complaints against registrants of the CLPNPEI are to be directed to the Registrar of the CLPNPEI. Please submit a written and signed complaint to:

Kimberley Jay, Registrar
College of Licensed Practical Nurses of Prince Edward Island
155 Belvedere Ave, Suite 204
Charlottetown, PE C1A 2Y9
Canada

Should you require assistance or wish to discuss the situation prior to proceeding with a formal complaint, please contact the CLPNPEI either by phone at 902-566-1512 (Ext 3) or by email at kjay@clpnpei.ca

Overview of the Complaint Process

One of the statutory responsibilities of the CLPNPEI is to investigate all complaints received from employers, members, clients, or the public regarding the conduct of a licensed practical nurse in PEI. Any person can make a complaint to the Registrar.

CLPNPEI’s intervention begins when an individual concerned about a member’s conduct or practice submits, in writing, a complaint to the College of Licensed Practical Nurses of Prince Edward Island.

When a complaint is received, a letter is sent to the complainant acknowledging receipt of the complaint and requesting additional information. A letter is also sent to the member informing them that a complaint has been received and that the matter is being investigation. A copy of the complaint is included in the initial letter to the member and the member has an opportunity to respond to the complaint.

Find Complaint Form Here