Complaints
The College of Licensed Practical Nurses of Prince Edward Island (CLPNPEI) is the regulatory body for Licensed Practical Nurses in Prince Edward Island. The mandate of the Council is to protect the health, safety and welfare of the public through fair, consistent and effective nursing regulation. The CLPNPEI fulfills this mandate by:
- setting requirements for entry into the profession
- registering Graduate Practical Nurses and Licensed Practical Nurses
- developing and enforcing standards of practice and code of ethics, and
- intervening when a registrant’s practice or behaviour is unacceptable.
The Complaints and Discipline Process is outlined in the Regulated Health Professions Act (RHPA) starting with Section 35. The RHPA provides the legal framework for the profession of practical nursing in Prince Edward Island.
How to File a Complaint
Complaints against registrants of the CLPNPEI are to be directed to the Registrar of the CLPNPEI. Please submit a written and signed complaint to:
Kimberley Jay, Registrar
College of Licensed Practical Nurses of Prince Edward Island
155 Belvedere Ave, Suite 204
Charlottetown, PE C1A 2Y9
Canada
Should you require assistance or wish to discuss the situation prior to proceeding with a formal complaint, please contact the CLPNPEI either by phone at 902-566-1512 (Ext 3) or by email at kjay@clpnpei.ca
Overview of the Complaint Process
One of the statutory responsibilities of the CLPNPEI is to investigate all complaints received from employers, members, clients, or the public regarding the conduct of a licensed practical nurse in PEI. Any person can make a complaint to the Registrar.
CLPNPEI’s intervention begins when an individual concerned about a member’s conduct or practice submits, in writing, a complaint to the College of Licensed Practical Nurses of Prince Edward Island.
When a complaint is received, a letter is sent to the complainant acknowledging receipt of the complaint and requesting additional information. A letter is also sent to the member informing them that a complaint has been received and that the matter is being investigation. A copy of the complaint is included in the initial letter to the member and the member has an opportunity to respond to the complaint.
For more information on the Complaint Process, please read the CLPNPEI General Fact Sheet.
Did you know employers of regulated health professionals are required to report if those employees are suspended or terminated?
Section 90.1(2) of the Regulated Health Professions Act (RHPA) requires employers of people who are members of a regulated health profession on a full-time or part-time basis in any capacity, whether as an employee, contractor or consultant, to promptly report to the Council of the employee’s College any suspension or termination by you or your company or organization of the employee for misconduct, incompetence or incapacity.
How to report an employee suspension or termination
Please complete this form